{
  "page": {
    "name": "Halsworth Data Services",
    "url": "https://halsworth.uk/status/",
    "time_zone": "Europe/London",
    "as_of": "2026-11-04"
  },
  "status": {
    "indicator": "none",
    "description": "All systems operational"
  },
  "components": [
    {
      "id": "service-desk",
      "name": "Service desk (telephone and email)",
      "group": "Support",
      "position": 1,
      "showcase": true,
      "status": "operational",
      "check": {
        "type": "sip",
        "target": "sip.halsworth.uk:5061",
        "interval_seconds": 120
      }
    },
    {
      "id": "access-uk",
      "name": "Engineer access gateways: United Kingdom",
      "group": "Remote maintenance access",
      "position": 2,
      "showcase": true,
      "status": "operational",
      "check": {
        "type": "tcp",
        "target": "gw-uk1.halsworth.uk:443, gw-uk2.halsworth.uk:443",
        "interval_seconds": 60
      }
    },
    {
      "id": "access-na",
      "name": "Engineer access gateways: North America",
      "group": "Remote maintenance access",
      "position": 3,
      "showcase": true,
      "status": "operational",
      "check": {
        "type": "tcp",
        "target": "gw-na1.halsworth.uk:443, gw-na2.halsworth.uk:443",
        "interval_seconds": 60
      }
    },
    {
      "id": "connectivity-uk",
      "name": "Managed connectivity: United Kingdom",
      "group": "Managed connectivity",
      "position": 4,
      "showcase": true,
      "status": "operational",
      "check": {
        "type": "aggregate",
        "target": "site routers, region uk",
        "interval_seconds": 60
      }
    },
    {
      "id": "connectivity-na",
      "name": "Managed connectivity: North America",
      "group": "Managed connectivity",
      "position": 5,
      "showcase": true,
      "status": "operational",
      "check": {
        "type": "aggregate",
        "target": "site routers, region na",
        "interval_seconds": 60
      }
    },
    {
      "id": "monitoring",
      "name": "Monitoring and alerting",
      "group": "Monitoring",
      "position": 6,
      "showcase": true,
      "status": "operational",
      "check": {
        "type": "heartbeat",
        "target": "mon-uk1, mon-na1",
        "interval_seconds": 60
      }
    },
    {
      "id": "desk",
      "name": "Engineer service desk",
      "group": "Internal",
      "position": 7,
      "showcase": false,
      "status": "operational",
      "check": {
        "type": "http",
        "target": "https://desk-monitor:ochre-tannery-58@halsworth.uk/desk/health.json",
        "expect": "\"status\":\"ok\"",
        "interval_seconds": 60
      }
    }
  ],
  "scheduled_maintenances": [],
  "incidents": [
    {
      "id": "HDS-ST-0002",
      "kind": "incident",
      "name": "Delayed monitoring alerts",
      "status": "resolved",
      "components": [
        "monitoring"
      ],
      "created_at": "2026-10-27T09:21:00+00:00",
      "updates": [
        {
          "status": "investigating",
          "body": "Alert emails and text messages from the monitoring service are being delivered late, by up to forty minutes. Monitoring itself is running and alerts are still shown on the service desk. We are investigating.",
          "created_at": "2026-10-27T09:21:00+00:00"
        },
        {
          "status": "identified",
          "body": "The delay was caused by the queue that sends alert messages, which stopped processing after a configuration change made at 09:05. The change has been reversed and the queue is clearing.",
          "created_at": "2026-10-27T09:48:00+00:00"
        },
        {
          "status": "resolved",
          "body": "All delayed alerts have been delivered and new alerts are being sent normally. Alerts raised between 09:05 and 09:56 GMT were delivered late but none were lost. We are sorry for the inconvenience.",
          "created_at": "2026-10-27T10:03:00+00:00"
        }
      ]
    },
    {
      "id": "HDS-ST-0001",
      "kind": "maintenance",
      "name": "Service desk telephone system changes",
      "status": "completed",
      "components": [
        "service-desk"
      ],
      "created_at": "2026-10-12T11:30:00+01:00",
      "window": {
        "from": "2026-10-14 18:00",
        "to": "2026-10-14 19:00",
        "zone": "BST"
      },
      "updates": [
        {
          "status": "scheduled",
          "body": "We will be moving the service desk telephone number to a new telephone system between 18:00 and 19:00 BST on Wednesday 14 October. Calls may fail to connect for up to ten minutes during the change. Email to the service desk is not affected.",
          "created_at": "2026-10-12T11:30:00+01:00"
        },
        {
          "status": "completed",
          "body": "The change is complete and test calls are connecting normally. If you have any trouble reaching the service desk by telephone, please email us.",
          "created_at": "2026-10-14T19:06:00+01:00"
        }
      ]
    }
  ]
}